Children's Act, 2005 (Act No. 38 of 2005)RegulationsGeneral Regulations Regarding Children, 2010Chapter 14 : Child and Youth Care Centres (Sections 191-212 of the Act)74. Complaints procedure in child and youth care centre |
| (1) | Each child and youth care centre must have a written complaints procedure, approved by the centre's management board, which must— |
| (a) | be appropriate to the age and stage of development of the children residing at the centre; |
| (b) | allow for children to complain about particular incidents or staff members; |
| (c) | be accessible to the children; |
| (d) | be structured in such a manner that it does not cause conflict; |
| (e) | encourage restorative justice interventions, where appropriate; and |
| (f) | allow for fair procedures for those who have allegations made against them. |
| (2) | A child must, upon admission to the centre, be informed of the complaints procedure. |