Use of Official Languages Act, 2012 (Act No. 12 of 2012)

Notices

Language Policy of the Department of Justice and Constitutional Development

11. Communication with Members of the Public whose language of choice is not one of the selected languages
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11.1The Department may communicate with members of the public whose language of choice is not one of the selected languages in English or one of the official languages selected for the province.

 

11.2 In the event that members of the public do not understand any of the languages selected for the province, the Department may communicate with those members of public in any of the official languages they choose.

 

11.3 The Department and its regional offices may, where necessary, provide the services of an interpreter or translator in order to communicate with members of the public.

 

11.4 The Department may make the services of an interpreter available on the day such services are required and may obtain the services of a translator within 30 calendar days from the date such services have been requested.

 

11.5 Where members of the public require interpreting to enable them to communicate with the Department, a request for such service must be submitted in writing to the Department 14 days before such communication takes place.