| (1) | The Director-General must, after consultation with all the provincial heads of social development, develop national quality assurance framework for: |
| (a) | child protection services; |
| (b) | designated child protection services; |
| (c) | designated child protection organisations; and |
| (d) | all adoption social workers. |
| (2) | The quality assurance referred to in subregulation (1) must be conducted by the Director-General or provincial head of social development. |
| (3) | The quality assurance must, at least once in every three years: |
| (a) | be conducted at any provincial office in the relevant province; |
| (b) | be conducted at any service delivery point in the relevant province; |
| (c) | be conducted at any child protection organisation in the relevant province; |
| (d) | be conducted at the registered consulting offices of a social worker in private practice; |
| (e) | be conducted at any child care facility; |
| (f) | take into account the framework developed by the Director-General as contemplated in regulation 32A(1); |
| (g) | be executed by a suitably qualified person who has the appropriate training in quality assurance and monitoring and evaluation of child protection services as the Director-General or the provincial head of social development may determine; and |
| (h) | assess and evaluate the efficiency, efficacy of programmes and operations of child protection services in accordance with the quality assurance framework. |
| (4) | The quality assurance framework referred to in subregulation (1) must: |
| (a) | provide for monitoring of compliance with the Act, Regulations, and norms and standards; and |
| (b) | provide for quarterly reporting and monitoring of: |
| (i) | child protection services; |
| (ii) | child protection organisations; |
| (iii) | services rendered by adoption social workers; and |
| (iv) | designated child protection services. |
| (5) | The Director-General or the provincial head of social development may order a quality assurance process at any time of there is a reason to believe that a child protection organisation or service provider does not comply with any provision of the Act or the Regulations. |
| (6) | The Director-General or provincial head of social development must take into account the relevant report from the quality assurance team and make recommendations or implement any improvement measures required. |
[Regulation 32A inserted by section 2 of the Amendment General Regulations Regarding Children, 2023, Notice No. 4059, GG49659, dated 10 November 2023 ]
